1. SCOPE
This Policy applies to the personal information we collect related to visitors to our website, www.clubfitnessgso.com (the “Site”), users of our mobile applications (the “App” or “Apps”), visitors to our facilities, our social medial pages, and any services available through our Site or App.
By visiting the Site, using or downloading the App, engaging with our social media, or using any of our services, you acknowledge that your personal information will be handled as described in this Policy. Your use of our Site, App, or services, and any dispute over privacy, is subject to this Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. The Terms of Use are incorporated by reference into this Policy.
This Policy also does not apply to the personal information that we collect about employees, contractors and other personnel related to their working relationship with us, or the personal information that we collect about applicants and candidates for a position with ClubFitness. In addition, we may collect, generate, use and disclose aggregate, anonymous, and other non-identifiable data related to our services, which is not personal information subject to this Privacy Policy.
2. TYPES OF INFORMATION COLLECTED
Personal Information is information that personally identifies you. When you register for a ClubFitness membership, visit a ClubFitness location, use our Services, contact us directly, or interact with us on social media, you may provide us with certain Personal Information including your name, date of birth, gender, e-mail address, social usernames, phone number, and your physical address.
Account Information is information that we collect which is directly tied to your ClubFitness membership account. The types of Account Information we collect may include your membership level, billing method, dates of your membership, username and password (“Membership Information), and information in connection with the use of our Services, such as records of the products and services purchased, attendance, and notations made to your account in connection with a customer service communications between you and our staff.
Financial Information is information we collect to process payments from you, such as a credit card number and/or other related information that may be required from you to complete a purchase or membership.
Traffic Data is information that your browser sends whenever you visit or use the Website or the App, as well as any other generic user information through the use of commonly-used information-gathering tools, such as cookies and web beacons. Traffic Data may also include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the type of mobile phone you are using to access our Services, the operating software and firmware used by your mobile phone, the pages of the Platform that you visit, the time and date of your visit, the time spent on those pages and other data generated from cookies.
3. HOW WE USE YOUR INFORMATION
We use your information, including your personal information, for the following purposes:
To provide our services to you, to communicate with you about your use of our services or facilities, to respond to your inquiries, and for other customer service purposes.To tailor the content and information we may provide or send you, to offer customization, to provide personalized instructions, and to enhance your experience while using our Site or App.
For marketing purposes in accordance with applicable laws. We use your information, such as your email address, to send you news and newsletters, special offers and promotions, or to otherwise contact you about products, services, or other information we think may interest you.
To better understand how users access and use our Site and Apps, both on an aggregated and individualized basis, to improve our Site and Apps and respond to user desires and preferences, and for other research, analytical and optimization purposes.
To comply with legal and regulatory obligations, as part of our general business operations, and for other business administration purposes, including authenticating your identity, maintaining customer records, to monitor your compliance with any of your agreements with us, to collect debts owed to us, to safeguard our business interests, and to manage or transfer our assets or liabilities, for example in the case of an acquisition, disposition or merger, as described below.
Where we believe necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or error, situations involving potential threats to the safety of any person, or violations of our Terms of Use or this Privacy Policy.
With your consent, we may share your personal information, including workout and health data, with third party health and fitness applications and websites to help you track your health and wellness information. If you choose to share your information with these apps, your personal information, including your health information, will be used in accordance with those apps’ and websites’ own privacy policies, not this one.
4. USE OF COOKIES
We and our service providers use cookies to collect information in order to improve our services for you and analyze how you and others are using the Service. If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.
5. OPTING OUT OF PROMOTIONAL COMMUNICATIONS
You may opt out of receiving promotional communications from us by contacting us or by following the unsubscribe link or instructions provided in any email or text we send.
6. CHILDREN’S POLICY
Our Site or App is not intended to be used by anyone under the age of thirteen (13); and we do not knowingly collect personally identifiable information from anyone under the age of thirteen (13). You must be over the minimum age to consent to the processing of your personal data as required by the laws of your country to use our Services.
7. CONTACT US
If you have questions, comments, or complaints concerning our privacy practices, please contact us at info@clubfitnessgso.com or by sending mail to one of our locations:
ClubFitness- Green Valley 1909 Lendew St., Greensboro, NC 27408
ClubFitness- Oak Branch 21A Oak Branch Drive, Greensboro, NC 27407
8. CHANGES TO OUR PRIVACY POLICY
This Privacy Policy is effective as of July 15, 2024. From time-to-time, we may change this privacy policy to accommodate changes to our products, services and companies, new technologies or industry practices, updated regulatory requirements, or for other purposes. We will provide notice to you (as described below) if these changes are material.
Notices may be by email to the last email address you provided us, by posting notice of such change on our Site , or by other communication channels. You consent to receiving notices in these ways. We reserve the right to determine the form and means of providing notifications to you, consistent with applicable law.
No mobile information will be sold or shared with third parties for promotional or marketing purposes.